uTop.us (King Penguin Exim Pvt. Ltd.) believes in helping our customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- You can't cancel your paid order because after your payment you will receive voucher code which is not transferable.
- Voucher code once sent cannot be cancelled as cancellation is not possible with these products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Refunds for products which have been delivered is not possible due to the nature of the product purchase.
To inform our customers that the current policy of the store, seeking the best benefit for both parties will only be allowed to return and / or cancellation of purchase before sending the code VOUCHER or login information and password. If these data have already been issued, you can not exchange or return the products. As this is a product exclusively online, it is impossible due to the characteristics of the product.