The term 'King Penguin Exim Pvt. Ltd.' or 'us' or 'we' or 'uTop.us' refers to the owner of the website. The term 'you' 'customers' refers to the user or viewer of our website.
1. Orders are processed after payment has been received. Information regarding the status of your order shall be sent to the email address provided during registration. The content of your order shall be sent to you by email as soon as the payment confirmation has been received.
2. The processing lead-time of your order depends on the means of payment you have chosen. Usually it does not exceed 24 hours for on-line payments during opening time. Orders shall be completed within 24 hours once the payment is received in our bank accounts or in our intermediate payment account. Orders are treated and processed 7 days a week 24 hrs active.
3.We reserve the right to extend the processing delay of an order in the event of external factors beyond our control (e.g. crashes/breakdowns relating to the server, Internet, electricity supply, supplier service, agent handling payment, banks etc.).
4. We also reserve the right to impose additional control of transactions which we consider to be suspicious. This applies mostly to orders placed using online Net Banking .
5. We guarantee the security of accounts purchased with www.uTop.us you can modify your password and email. In order to do so, send us an email so we can process your demand as soon as possible.
6. Given the nature of the service, in the case of an order which has already been processed, it is not possible to offer a refund or to cancel an extension. In the case of an order for an account extension, if the account related to the specified ID does not exist, we shall automatically create a new ID. We are not liable for incorrectly entered IDs.
7. If a purchase is cancelled and the order has not already been processed, the customer will be charged for reimbursement. Given our fast treatment of the orders, we advise you to make your request of cancellation as quickly as possible. Otherwise we cannot guarantee that your demand can still be taken into consideration. Reimbursement will be completed within 7 working days.
8. In the event of incomplete payment, we shall process the order once the missing amount is received.
9. All personal data provided during registration will be exclusively used for processing your orders and verifying suspicious transactions.
10. All complaints or remarks on errors on our part should be reported by using the email address provided during registration.
11.We deliver you purely genuine accounts,After deliver you account details and once activated its your responsibility to take care of your account.If by any chance you lost, hacked, stolen or by some other way you lost command over your account,We won’t be able to restore, refund or replace it. As per file-hosting companies policy we are appoint only to resell premium accounts, "Not For Technical Issues".For that we request you please contact relevant file-hosting support team.
12: We facilitate as a alternative payment processor for File hosting companies in no way we are associated with them.
Our job is to provide customer with premium access of File hosting companies by providing voucher codes or user id & passwords.
We do not have access or authority to provide product related customer support, for which you need to contact respected company.
It is also understood that a customer must undertake research before purchasing any premium account, as order once processed cannot be refunded, any technical issue or any other issue related with the product has to be addressed by file hosting companies customer care, we can only extend help in payment related issues which a customer makes to us.
We cannot be held liable for any financial or legal loss due to any problems arising from File Hosting Company.
File-hosting services can change there mode of operation or products or services any time, hence customer should purchase premium memberships only when they accept terms and conditions of respected file-hosting companies. Life Time Premium account are premium accounts valid till the company exists.
Sharing/Downloading of any copyrighted/pornographic material is offense punishable by law, file hosting account should be used to share or backup personal files.
Refund will Not be issued If the Company is Non Operational due to some Technical Issue Or Closed due to court or Closed by law or any Other Issue, Website is not accessible. We are the reseller and provides vouchers or Login id and Password for the Account