Refund Policy

1. When Refunds Are Available

Refunds may be granted in the following cases:

  • Duplicate Charges: You were charged multiple times for the same order.

  • Invalid Codes: Your code is invalid or was redeemed before delivery, and no replacement is available.

  • Undelivered Orders: Your order remains undelivered 24 hours after successful payment, and we cannot resolve the issue.

  • Eligible Cancellations: The order has not been fulfilled, and payment has not been sent to the supplier.

2. When Refunds Are Not Available

  • You selected the wrong product, region, denomination, or platform.

  • You changed your mind or no longer need the product.

  • The code was delivered, used, shared, lost, or resold.

  • You provided an incorrect email address or your email provider blocked the delivery.

  • The supplier changed its policies, restricted access, or discontinued its service.

  • Technical issues outside uTop's control prevent you from using the product.

These exclusions are subject to applicable consumer protection laws.

3. Cancellation Policy

Orders may be eligible for cancellation before delivery and before payment is sent to the supplier. Some payment methods require manual processing. Once a code is delivered or payment is sent to the supplier, cancellation is generally not possible.

4. How to Request a Refund

Contact our Support Team within 7 days of purchase. Include your order ID, purchase email, payment details, transaction ID, and a description of the issue. Screenshots may also be required.

5. Refund Processing

Approved refunds are processed through an appropriate payment method. Processing times and any non-refundable transaction fees depend on the payment provider and applicable law.

6. Fraud and Abuse

Fraudulent refund claims, payment abuse, or the use of stolen payment methods may result in order cancellation or account suspension, subject to applicable law.