Terms and Conditions

Last updated: October 19, 2026

These Terms are an agreement between you and UTop.us. They cover your use of the site and every purchase you make on it. By creating an account, placing an order or otherwise using UTop.us, you agree to these Terms. If you don't agree, please don't use the service.

Our Privacy Policy explains how we handle your data, and our Refund Policy explains when refunds are available. Both form part of these Terms.

Who can use UTop.us

You must be at least 18, or the age of majority where you live, whichever is higher. You must also be allowed to buy digital goods under the laws that apply to you. By using UTop.us, you confirm that you meet these requirements.

Ways to shop

Registered account. You sign in with a magic link, a one-time email code or Google. A sign-in lasts up to 30 days, and signing in on a new device ends your previous sessions.
Anonymous account. No email is needed. You get a random 16-character ID, and that ID is your sign-in. We can't recover a lost ID, so keep it safe. You can add an email to your account at any time; after that, you sign in with the email.
Guest checkout. No account is created. We use your email to deliver your order and to let you track it. Your guest cart is kept in a cookie for up to 30 days.

Keep your anonymous ID, magic links and one-time codes private. Anyone who has them can use your account, including your wallet balance and reward points. You are responsible for activity carried out with your sign-in details, unless it results from a failure on our side.

Products

Everything we sell is digital: voucher codes, gift cards, prepaid cards, top-up codes, license keys and similar items. Nothing is shipped.
Codes are issued by third-party brands and providers, and their own terms apply when you redeem a code. Some codes work only in certain regions, on certain accounts or with certain services. Check the product page before you buy.
Stock isn't guaranteed. Many products come from third-party sources, and availability can change at any time.
Some products ask for extra details, such as a game account ID. You are responsible for entering them correctly.

Prices and currencies

Prices can change at any time. The price that applies is the one confirmed when you place your order.
You can view prices and pay in many fiat currencies and cryptocurrencies. Exchange rates come from external rate providers and can move between loading a page and paying.
We recalculate and verify every order total on our servers. If it doesn't match what you saw, the order won't be placed, and you will be asked to review the updated total.
Some payment methods carry a fee or a discount. Any fee or discount is shown at checkout before you pay.

How your total is calculated

We calculate every total in the same fixed order, so the result is always predictable. Discounts come first and lower the order total. Payment methods come next and cover what is left.

Discounts (lower the order total):

Your customer group discount, if you have one.
Your coupon, applied to the amount after the group discount.
Reward points you choose to redeem.
The fee or discount of the payment method you chose, if it has one.

Payments (cover the amount owed):

Gift card balance, if you apply a gift card.
Wallet balance, if you choose to use it.
Your chosen external payment method, for anything still owed.

Paying for your order

Depending on your region, currency, order amount and the products in your cart, you can pay with:

cryptocurrency, including Bitcoin (on-chain and Lightning) and other coins and stablecoins, through our crypto payment providers
cards, bank payments and other fiat methods, through our payment gateway partners
UPI
WebMoney and Volet
bank transfer, Alipay and other manual payment methods
your UTop.us wallet balance
UTop.us gift cards

Wallet balance and gift cards can pay for an order in full, or together with another payment method.

Send exactly what is shown. Check the amount, currency, network and destination before you pay. You are responsible for what you send. Sending the wrong amount, coin or network can delay your order or mean the funds can't be recovered.
Pay within the time shown. Many payment methods have a payment window. If it runs out, the order is cancelled. A payment that arrives late is reviewed by our team and handled under our Refund Policy.
Crypto confirmations take time. Your order moves forward once the network confirms the payment. If a crypto payment is short, you can usually top it up or ask for a refund.
Manual methods need checking. For bank transfer, UPI and similar methods, our team or our systems confirm that the payment arrived before your order is released. This can take longer than automatic methods.
Unpaid orders are limited. You can have only a few unpaid orders open at once. You can cancel an unpaid order paid by a manual method from its order page, as long as you haven't reported a payment for it.

Delivery

Most codes are delivered automatically once your payment is confirmed and stock is available.
Some orders are delivered by our team or held for review, for example when stock runs short or a security check needs a person. We deliver these as soon as we can.
If a supplier is briefly unavailable, we retry delivery automatically before deciding the outcome.
Codes appear on your order page and in your order history, and we email them to the address on the order or your account. Anonymous accounts receive codes on the order page only.
Orders that fail security checks or are suspected of fraud may be held, cancelled or refunded.

Discounts

Customer group discounts apply automatically, based on your account type or the group you belong to. Some groups also have a minimum order amount.
Coupons. You can use one coupon per order, and coupons can't be combined. A coupon may have a validity period, total or per-customer usage limits, product or customer restrictions, and a maximum discount.
Review coupons. We may send a thank-you coupon for a review of a product order. It is sent whether the review is positive or negative, only to customers with an email address, and the coupon rules above apply. A coupon issued for a review we reject is deactivated.
Reward points can be redeemed at checkout to lower your total (see Reward points below).
Some products, sales or order types may be excluded from certain discounts.

Wallet

Your wallet holds store credit you can spend on UTop.us. You can top it up with any supported external payment method, and it can also receive credit from refunds, promotions and reward point conversions.
Wallet balance can pay for eligible orders in full or in part. It can't be used to buy gift cards.
Some credits have an expiry date, set when the credit is added. Older credit is spent first, and expired credit can't be used.
Every wallet movement is recorded with your balance before and after.
Wallet balance can't be withdrawn, exchanged for cash or moved to an external payment method, unless the law requires it.
Your wallet belongs to your account and can't be transferred to anyone else.

Gift cards

UTop.us gift cards can pay for eligible orders in full or alongside another payment method.
Gift cards can be used in parts. Any remaining balance stays on the card for future orders.
Each gift card has an expiry date, and any balance left after that date is lost. There is no grace period.
Gift cards are bought with an external payment method only. You can't buy one with wallet balance or another gift card.
Gift card purchases are non-refundable.
Treat a gift card code like cash. Anyone who has it can spend it.

Reward points

You earn points on eligible orders. Rates can differ between customer groups, and there may be a minimum and maximum per order. Orders that used a discount, coupon or reward points may earn fewer points or none.
You can redeem points at checkout to lower your total, within the minimum and maximum allowed per order. You can also convert points into wallet balance.
Points have no cash value and can't be sold or transferred.
Points currently don't expire. If we ever introduce an expiry, we will give you notice first.

Reviews

Customers can review products and the store. Your review must be honest, based on your own experience, and free of abuse, spam, false claims and personal data. By submitting a review, you allow us to display it on UTop.us. We may moderate, shorten or remove reviews that break these rules. We never edit a review in a way that changes its meaning.

Refunds

Because our products are digital, whether you can get a refund depends on what happened. The Refund Policy has the details. In short:

refunds may be available when a code isn't delivered, doesn't work when first used, or you were charged twice for the same order
codes that have been revealed or redeemed, gift card purchases and wallet top-ups are not refundable
we may refund to your wallet, to your original payment method, or both

Nothing in these Terms removes refund rights that the law gives you and that can't be waived.

What you must not do

When using UTop.us, you agree not to:

use false, stolen or someone else's payment, contact or identity details
commit fraud, file false chargebacks, or try to reverse a payment after receiving your codes
resell or redistribute codes in breach of the issuing brand's rules
break any law while using the service
bypass or interfere with rate limits, human verification, security checks or order integrity controls
scrape or copy our listings, prices or content in bulk without permission
use multiple accounts to abuse coupons, rewards or promotions

If you break these Terms, we may suspend, restrict or close your account, cancel orders, and block IP addresses, payment methods or regions involved in abuse. Funds or credit linked to fraud or abuse may be frozen while we review it.

Closing your account

You can delete your account yourself from your account settings. Deletion has to wait while an order is still being paid, processed or reviewed. Deletion is permanent. Any unused wallet balance, reward points or store credit is lost, unless the law requires otherwise, and we ask you to confirm this first. We keep the records the law requires, as described in our Privacy Policy.

Our liability

Codes are issued and run by third parties. We aren't responsible for their services, terms, availability or decisions, including a service that is suspended, restricted or shut down after your purchase.
We aren't responsible for delays caused by payment networks, blockchain confirmations, payment processors or third-party verification systems.
We aren't responsible for losses caused by you sharing your account, anonymous ID, magic links, one-time codes or codes you bought.
We provide UTop.us as it is and as available. We work hard to keep it secure and running, but we can't promise it will always be uninterrupted or free of errors.
To the extent the law allows, our total liability for any claim about an order is limited to the amount you paid for that order.

Nothing in these Terms limits liability that can't be limited by law, such as liability for fraud, or your rights as a consumer under the law that applies to you.

Changes to these Terms

We may update these Terms. The current version is always on this page, and the date at the top shows the last change. If a change significantly affects your rights, we will tell you clearly on the site before it takes effect. Orders are governed by the Terms in force when they were placed.

Contact and disputes

If you have a question or a problem with an order, contact us through our support page first. Most issues can be solved quickly that way.