FAQ

By registering an account at uTop you can enjoy the following benefits;

1. Keep track of your orders
2. Access you invoices.
3. Earn uTop points
4. Loyalty discounts
5. Load uTop account balance for quick purchase

When we complete your order, we will send step by step activation with Premium Key, Coupon, Voucher Activation

Make sure that you copied the key/voucher without any white/blank space along with it ( at the start or end of it) and try again.

If still facing any issue, please contact us

Its very simple to place an order at uTop:

1. Simply click on the product you want to order
2. Choose a premium package and will quantity if you want to order more than 1 at the same time
3. Click "add to cart"
4. You will be automatically redirected to the checkout page once you click "add to cart" button, if not then click on the cart icon at the top-right corner and then click "Checkout" button.
5. Fill your Name, Email, select country and region/state
6. Select the payment option of your choice and click "Pay Now or Continue" button
7. Complete payment online or as instructed.

We process orders pretty quickly.

Usually 5min during working hours or if we are offline it may take up to 12hrs.

For more information please check our delivery information here https://utop.us/delivery

Your order should be delivered within 5 minutes to 12 hours. However, sometimes emails end up in the spam folder.

To track the status of your order, click on the "Track Order" link at the top of the page or use this link: https://utop.us/track-order.

If you can't find the email in your spam folder, please contact us for assistance.

We will send you the premium key/coupon/voucher and step by step activation instruction.

Please follow these steps for activation:

1. Please login or register at https://real-debrid.com
2. Then go to https://real-debrid.com/voucher
3. Copy Paster Your reseller’s/voucher code:
4. Origin of voucher- please select: utop.us
5. Click “Convert” button.

Please visit the links below to know

https://support.syncler.net/en/syncler-plus/get-syncler-plus#activate-syncler

https://support.syncler.net/troubleshoot/syncler-plus/activate

https://support.syncler.net/en/troubleshoot/sources/faqs

uTop Points are kind of reward points which you will receive upon completion of each order.

100 uTop Points worth 1 USD.

uTop Points will be award on completion of your order, equal to the product price (in USD and regardless of any discount).

eg. If you bought a product worth $100 you will receive 100 uTop Points

You can accumulate uTop Points to purchase products for free or you can redeem it on next order.

To redeem uTop Points first log in your uTop account. Then please visit the cart or checkout page after adding a product to cart.

For more information please visit https://utop.us/utop-points